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Privacy Policy

Data protection is a matter of trust and your trust is important to us. We respect your personal space and your privacy. This Data Protection Declaration (“Declaration”) explains how we collect, use and disclose (hereinafter referred to together as “processes”) data and information about you (hereinafter “Personal Data”) and the means by which this is done. .

You can print out or store this document by using the normal functions of your internet browser program (=browser: there usually “File” -> “Save as”).

We may amend this Declaration unilaterally at any time. The most recent version is published online on our website.

1 Data Controller and Contact Details

The responsible body for processing your Personal Data is:

Muristrasse 60
3006 Bern


(hereinafter “Intensive GmbH”)

2 Information we collect

2.1 Customer Service

You may provide us with information by filling in the contact form on our website or by corresponding with us by phone, email or otherwise. The personal information you provide may include your name, address, email address and phone number.

2.2 Ordering Process

When you make a purchase in our online shop, the following data is processed and used in order to carry out your order: your first and last name, company name, title, billing and delivery address, e-mail address, telephone number, date of birth, payment data and order notes.

2.3 Log Files

During every access of our page, user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here contain the following data: date and time of access, name of accessed page, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used.

2.4 Cookies

Our website uses cookies, i.e. small text files that are saved on your computer. We use both session cookies (which are stored only during your online visit) and cookies which are stored for a longer time. In general, we use cookies only to make the use of our website easier for you and improve our services.

You can control cookie specifications via your browser settings. You can find the relevant browser options and instructions on use generally in the browser manual or help file. In principle, you can also access all the information on our website if you have disabled cookies. However, in case you do not accept cookies, this can lead to a limitation of functionality.

2.5 Web Analysis

To analyze how our website is used we use third party analysis tools, in particular those of Google Analytics. Google Analytics, a service by Google Inc. (hereinafter “Google”), uses cookies, which are saved on your computer. The information recorded by the cookies is normally transmitted to a Google Server in the USA and stored there. At our request, Google shortens your IP address within Member States of the European Union or in other partner states of the Agreement within the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and anonymized there. Google evaluates the information that has been saved for the purpose of preparing reports on the use of our website and in order to provide us with other associated services.

Please find more information under the following link:

2.6 Data protection provisions about the application and use of Instagram

On this website, the controller has integrated components of the service Instagram. Instagram is a service that may be qualified as an audiovisual platform, which allows users to share photos and videos, as well as disseminate such data in other social networks.

The operating company of the services offered by Instagram is Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which an Instagram component (Insta button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding Instagram component of Instagram. During the course of this technical procedure, Instagram becomes aware of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on Instagram, Instagram detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Instagram component and is associated with the respective Instagram account of the data subject. If the data subject clicks on one of the Instagram buttons integrated on our website, then Instagram matches this information with the personal Instagram user account of the data subject and stores the personal data.

Instagram receives information via the Instagram component that the data subject has visited our website provided that the data subject is logged in at Instagram at the time of the call to our website. This occurs regardless of whether the person clicks on the Instagram button or not. If such a transmission of information to Instagram is not desirable for the data subject, then he or she can prevent this by logging off from their Instagram account before a call-up to our website is made.

Further information and the applicable data protection provisions of Instagram may be retrieved under and

3 Purpose of the Data Processing

We use the information we collect for the following purposes:

Customer Service: If you contact us via our contact form, we will use the provided information to respond to your request and, if needed, to solve any problem or issue you have.
Improve our Service: We use the information to further develop our website and improve our service.
Marketing: We use the e-mail address you gave us for sending you our Newsletter. We use a so-called double opt-in-procedure since we ask your confirmation that you, as the owner of the email address, consent to the receipt of the Newsletter. Should you later decide that you no longer want to receive our Newsletter, you can object to this at any time. There is, of course, also a cancellation link in every Newsletter.

4 Legal Basis for the Processing of Personal Data

Customer Service: The provision of your Personal Data for these activities is a contractual duty. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalize or execute the contract and your requests.

Purchase: The Personal Data is necessary to fulfil our contract with you or to enter into a contract with you (e.g. you provide a billing address and email address when you purchase an item in our online store so that we can process your payment and send you your order confirmation). Furthermore, we are required to process your Personal Data to meet our legal obligations in accordance with the tax provisions and any other statutory provisions which apply.

Further processing is based on our legitimate interest in ensuring that the service we provide to you is managed correctly. We evaluate the efficiency and attractively of our website to improve our services.

5 Links to other Websites

Please be aware that you can follow links to other websites while visiting our website. These third-party websites are beyond our sphere of influence and we are not responsible nor liable for the practices of these websites. Please note that this Declaration does not apply to those websites.

6 Safe Data Transmission

Your data is transmitted safely by using encryption. Nevertheless, nobody can guarantee absolute protection. However, we secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.

7 Data Retention

We only retain your Personal Data as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. The specific retention period will vary according to the reason for processing your Personal Data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

When you have purchased goods in our online shop, we will retain the billing data until the end of the relevant accounting period, normally ten years from the billing date.

When we use your Personal data and browsing history to analyze your behavior in order to customize the website and to show you personalized sales offers, we will keep the data for analytical purposes until you ask us to delete it.

When you provide us with Personal Data in order to send you our newsletter, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service.

8 Your Rights

If your Personal Data is processed within the scope of this Declaration, you have the following rights:

Right of access: You have the right to receive information on whether we may save Personal Data and what form this Personal Data may take (which categories of data, recipients or categories of recipients, retention periods for Personal Data or criteria governing retention periods).
Right to rectification: You have the right to rectification if your Personal Data is not correct.
Right to erasure: Data erasure can be performed provided that legal regulations or our legitimate interests (e.g. protection of our rights and claims) do not conflict with it.
Right to restriction: You have the right to request restrictions on processing your Personal Data.
Right to object: You have a right to object, especially if the data processing is based on your consent or our legitimate interests.
Right to data portability: You have the right to receive your Personal Data in a structured, accessible a machine-readable format.

Under certain circumstances, especially if the interests, rights and freedoms of third parties take precedence or if processing is necessary to establish, exercise or defend legal claims of Intensive GmbH, the abovementioned rights might be limited appropriately.

If you like to exercise your rights please send your request by mail or email clearly stating your identity to the address mentioned above.