FAQs

Where does De Marquet ship to?

De Marquet ships internationally.

Within Switzerland, shipping is done with the Swiss Post.
Internationally, De Marquet ships with DHL.

How much does shipping cost?

Shipping is free for all orders over 95.- CHF/euro.

What payment methods can I use?

The De Marquet site accepts paypal transfers and credit card payments via Post Finance (Switzerland & international).

How can I activate a promotional code?

If you have a promotional code, you will be able to redeem it once you reach your shopping bag. Before checking out, please insert your code into the promotional code field and click “apply.” The discount will immediately be applied to your order total.

Is it possible to change or cancel an order?

No, once an order is placed and paid, the order cannot be changed or cancelled, as the shipping process is automatically started.

Is it possible to exchange an item?

Yes, exchanges are possible in most cases, please contact info@demarquet.ch for more information.

Is it possible to return an item?

Yes, De Marquet would like to provide a high level of customer service to its clients and therefore offers the possibility to return a product that doesn’t meet the clients’ expectations within 14 days.
The product must be returned new and in perfect condition.
All items marked FINAL SALE (discounted items) are not eligible for exchanges, returns or price adjustments.

The right to return a product may only be exercised exclusively by the customer and under no circumstances by the recipient of a gift.

Please contact us at info@demarquet.ch to get support.

I have noticed a defect in the item I ordered?

If you should unfortunately notice a defect in the item you have purchased, you can return the product within 14 days from the date of delivery by placing a return request.

Please contact us at info@demarquet.ch to get support.

Where can I subscribe to the De Marquet newsletter?

You can subscribe to the De Marquet newsletter here.

How can I get in touch with De Marquet?

If you have any questions you want to address to De Marquet directly, please send an email to info@demarquet.ch.

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